Terms of Service

Last Updated: September 2026

Welcome to 7jump. By using our AI receptionist services, you agree to these Terms of Service. Please read them carefully.

1. Agreement to Terms

By accessing or using 7jump services, you agree to be bound by these Terms of Service and our Privacy Policy. If you have signed a 7jump Service Agreement, it also applies and controls wherever it differs from these Terms. If you do not agree, do not use our Services.

2. Description of Services

7jump provides AI-powered voice receptionist services including:

• 24/7 automated phone answering
• Appointment scheduling and calendar integration
• Lead qualification and routing
• CRM integration and data synchronization
• Call recording, transcription, and analytics
• Human handoff for complex inquiries
• Text message call alerts and caller confirmations
• AI-guided damage documentation with photo reports (Damage Assessment and Bundle plans)

We reserve the right to modify, suspend, or discontinue any aspect of the Services at any time with reasonable notice.

3. Account Registration and Eligibility

To use our Services, you must:

• Be at least 18 years old
• Have the authority to bind your business to this agreement
• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Promptly update your account information if it changes

You are responsible for all activities that occur under your account. Notify us immediately of any unauthorized use.

4. Subscription and Billing

Pricing

Services are billed on a monthly subscription basis. Current plans and prices are listed on our website and in your Service Agreement. A one-time setup fee may apply unless waived.

Billing Terms

• Subscriptions are billed monthly in advance
• Payment is due on the first day of each billing cycle
• Payment is made by credit or debit card through our payment processor, Stripe
• Usage beyond your plan's included minutes or assessments is billed at the overage rates in your Service Agreement
• All fees are non-refundable except as required by law
• Failed payments may result in service suspension

Price Changes

We may change our pricing with 30 days' advance notice. Continued use of Services after a price change constitutes acceptance of the new pricing.

5. Service Setup and Activation

Upon subscription:

• We will configure your AI receptionist within one business day
• You must provide necessary information (business details, calendar access, CRM credentials)
• You are responsible for forwarding your business calls to the provided number
• Initial testing and adjustment period may be required for optimal performance

6. Your Responsibilities

You agree to:

• Provide accurate business information and service offerings
• Review and approve AI conversation scripts before launch
• Maintain valid calendar and CRM integration credentials
• Respond to escalated calls and urgent matters promptly
• Comply with all applicable laws, including TCPA regulations
• Not use the Services for illegal, harmful, or fraudulent purposes
• Not attempt to reverse engineer, hack, or circumvent our security measures

7. Service Level and Uptime

We strive to maintain 99.9% uptime but do not guarantee uninterrupted service. We are not liable for:

• Scheduled maintenance (with advance notice)
• Third-party service failures (telecommunications providers, CRM systems)
• Events beyond our reasonable control (natural disasters, cyberattacks, infrastructure failures)

If the Services are unavailable for more than 24 consecutive hours due to causes within our reasonable control, we may, at our discretion, issue a prorated credit toward future billing periods for the affected time. Credits are not redeemable for cash.

8. Data and Privacy

Our handling of data is governed by our Privacy Policy. Key points:

• We use call data only to provide and improve the Services
• Call recordings and transcripts are kept for as long as your account exists, and you can ask us to delete them at any time
• You own your business and customer data
• We use industry-standard encryption and security practices
• We do not sell your data to third parties

9. Text Messaging (SMS) Terms

Program name: 7Jump Notifications.

What you will receive: 7Jump sends text messages that relate to our services, including: reminders about a demo you scheduled with us; call alerts and account notifications to our business customers; and, on behalf of businesses that use our AI receptionist, a confirmation text to callers who agree to receive one during their call.

How you opt in: by checking the text-reminder box when booking a demo at app.7jump.net/schedule, by providing an alert phone number when you sign up for or configure our service, or by saying yes when our receptionist asks if it may text you a confirmation.

Message frequency varies based on your bookings, calls, and account activity. Message and data rates may apply.

To stop: reply STOP to any message and you will receive one final message confirming you have been unsubscribed. For help: reply HELP, email info@7jump.net, or call (725) 208-6025.

Consent to receive text messages is not a condition of any purchase. Carriers are not liable for delayed or undelivered messages. Your mobile information is handled as described in our Privacy Policy and is never shared with third parties or affiliates for marketing or promotional purposes.

10. Intellectual Property

7jump retains all rights to:

• Our AI technology, algorithms, and software
• The 7jump name, logo, and branding
• Documentation, training materials, and service improvements

You retain all rights to your business information, customer data, and content you provide.

11. AI Accuracy and Limitations

While our AI receptionist is designed to handle calls professionally, you acknowledge that:

• AI may occasionally misunderstand callers or provide incorrect information
• Complex inquiries may require human intervention
• We continuously improve AI performance but cannot guarantee perfection
• You are responsible for reviewing and approving scripts and responses
• You should have backup systems for critical communications

12. Limitation of Liability

To the maximum extent permitted by law:

7jump is not liable for:

• Lost revenue, customers, or business opportunities
• Indirect, incidental, consequential, or punitive damages
• Damages resulting from AI errors, misunderstandings, or system failures
• Third-party service failures (phone networks, CRM systems, calendar services)
• Data loss or security breaches caused by factors outside our control

Our total liability for any claim is limited to the fees you paid us in the one (1) month immediately preceding the claim.

Some jurisdictions do not allow limitation of liability for certain damages, so these limitations may not apply to you.

13. Indemnification

You agree to indemnify and hold harmless 7jump, its officers, employees, and contractors from any claims, damages, or expenses arising from:

• Your use of the Services
• Your violation of these Terms
• Your violation of applicable laws (including TCPA violations)
• Information you provide to us or callers

14. Cancellation and Termination

Your Right to Cancel

• You may cancel at any time by emailing info@7jump.net or through the client portal
• Cancel before your next renewal date to avoid the next charge; service continues through the end of the current paid billing period
• No refunds for partial months or unused services
• On request after cancellation, we will provide your data in a portable format

Our Right to Terminate

We may suspend or terminate your account if:

• You violate these Terms
• Your payment fails and remains unpaid for 10 days
• You engage in fraudulent or illegal activity
• Your use of Services harms our systems or other customers

We will provide reasonable notice before termination unless immediate action is required for security or legal reasons. We may also end the Services for any reason with 30 days' written notice.

15. Dispute Resolution

Governing Law

These Terms are governed by the laws of the State of Nevada, without regard to conflict of law principles.

Informal Resolution

Before filing any claim, you agree to contact us at info@7jump.net to attempt an informal resolution. We commit to working in good faith to resolve disputes.

Arbitration

If informal resolution fails, disputes will be resolved through binding arbitration in Clark County, Nevada under the rules of the American Arbitration Association, except:

• Claims in small claims court (under $10,000) may be pursued in court
• Either party may seek injunctive relief in court for intellectual property disputes

You waive your right to participate in class actions or class arbitrations.

16. Modifications to Terms

We may update these Terms from time to time. We will email you and post the updated Terms on our website at least 30 days before a change takes effect. Continued use of the Services after the effective date indicates acceptance.

17. General Provisions

Entire Agreement

These Terms, our Privacy Policy, and any Service Agreement you sign make up the entire agreement between you and 7jump. If a signed Service Agreement conflicts with these Terms, the Service Agreement controls.

Severability

If any provision is found unenforceable, the remaining provisions remain in effect.

No Waiver

Our failure to enforce any right or provision does not constitute a waiver of that right.

Assignment

You may not transfer your rights under these Terms. We may assign our rights and obligations without restriction.

Force Majeure

Neither party is liable for delays or failures due to circumstances beyond reasonable control (natural disasters, pandemics, government actions, infrastructure failures).

By using 7jump services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. For questions or concerns, see the contact information in the footer below.